The water cooler in our kitchen is one of Mrs Monk’s hair-brained ideas that stuck. Yes, we also have taps of cold water piped into the home from nearby reservoirs, supplies of which have never failed to appear on demand, even given the contrary reports of drought one year and of flood the next.
Supplies of mineral Water were delivered to our door once a month by Wellbrook Water Coolers, a small company based in the Chiltern Hills, and we got to know them well; I knew the name of the driver who appeared at my door, I got to learn about his hobbies and I got to know his wife, a teacher, who I never met. He got to know and empathise with my wife, another teacher, who he never met, but never failed to mention when he delivered my water.
When I paid for my water, I did so by BACs through my bank and wrote an e-mail to Margaret in the accounts department to let her know I had done so. Margaret never failed to reply to my e mails and always thanked me for letting her know.
But then my regular delivery man failed to appear and I learnt that things had changed at Wellbrook and the company was about to be taken over. In due course I got an e mail from Margaret who thanked me for my e mails over the years, but also confirmed that she was about to made redundant by a take-over.
Wellbrook would be replaced by a number of take-overs and name changes and a new company, Eden Springs, would in due course be charged with providing mineral water to the Monks.
This is when things would start to go wrong.
Since our order of two bottles a month and maybe three if we were particularly thirsty, is not a difficult order to keep an eye on, it was quite obvious to us when we were charged for water and other services we had not received, so we wrote to Eden Springs and told them about it. However there was no more Margaret, and no more replies to our e mails.
Consequently, we parted company with Eden Springs and Mrs Monk found another supplier, the grandly named, 21st Century Water Company. We were delighted to discover another this less than grand small mam and pap organisation that would turn up with our water at a moments notice with no trouble. I paid them at the door to avoid any further uncertainty.
One year late we were horrified to learn that 21st Century had also been taken over by, and swallowed up by,...... Eden Springs, who again started delivering water to us without us actually asking for it, leaving it outside the house when we were out.
We have never actually asked them to deliver any water to us at all, but it started arriving nevertheless, and since we were happy to receive and consume the water, we paid the bills as they arrived.... until that is we received a bill that claimed that they had actually sanitised (cleaned) our Water cooler twice on the same day.
Since no one from Eden Springs had ever actually been near our Water Cooler we knew that again they were attempting to charge for services they did not provide. We wrote to Eden Springs and again they failed to respond, until that is I received this letter from Murray White threatening legal action See you in court Eden Springs.
If your Water Cooler is serviced by Eden Springs, I would be interested to hear from you.